O’Malley and Hartnett know price isn’t the only concern for locations. Schools, for example, want healthy options. O’Malley and Hartnett came up with a different planogram for schools. After a rough start determining a profitable number of healthy products in a machine, they successfully implemented a plan with two types of machines. One has healthy options and is serviced once a week, while the other carries traditional selections, which is serviced once a day.
BENEFITS KEEP LONG TIME STAFFERS
One thing the owners say contributes to Commercial Food Systems’ success is its low worker turnover. Many of the employees have worked at Commercial Food Systems as long as O’Malley and Hartnett themselves. The head service technician has been there 32 years.
“I think (the low turnover rate) does say something about the environment,” said O’Malley. “Once someone starts a career with us, they stay and grow as well.” Besides the obvious enthusiasm of the owners, which infects the working environment, O’Malley and Hartnett offer employees full benefits. The company provides medical insurance, 401-K matching, health savings accounts, and fair wages.
Perhaps the days of operators running a strictly OCS business are gone. Locations want both services and comparatively priced one-stop-shops like Commercial Coffee Service/Food Systems are winning their loyalty with quality customer service. The continued increase of OCS business indicates it’s a strong service to offer when trying to grow revenue.