OCS REQUIRES PASSION
No matter which approach you choose, there is one undisputable prerequisite common to all: you must fall in love with the OCS business. If you do not think you can do this, do not even begin. You will be wasting your time. If you approach this new opportunity halfheartedly, as many before you have, your customers will know and your employees will know.
When the OCS business is operated only as a sideline to the core vending business, it is doomed to failure. There are certain synergies that make sense, but ultimately, stand-alone operational capabilities and accountabilities are the key to long-term success.
Vending and OCS Require Different Employee Personalities
A key difference between vending and OCS is the need for outgoing personalities. Don’t hire introverts for OCS. While an industrious, honest worker who is shy and withdrawn might fill the bill as vending person, he/she should not be employed as an OCS person. Front-line account relationships are desirable in vending; they are crucial for success in OCS.
About the Author
Tom Britten is an analyst, intermediary and consultant to the vending trade with more than
30 years industry experience. For a free, no-obligation introductory phone consultation, he can be reached at 813-469-5437 or email: email@example.com.