Another not-to-be-missed event on Wednesday for coffee and water service operators is the new Coffee & Water Service Operator Symposium, known in previous years as the “Open Forum.” Jeff Deitchler, general manager from Prairie-Fire Roasters, will moderate this event. At the Symposium, experts will lead breakout sessions to discuss specific topics that relate directly to the coffee, tea and water industry, and afterwards will form a panel to answer questions and share key points from their specific topics. Panel members will include Steve Hyde from Brew-Tek, Mark Marino from Baronet Coffee and Tom Steuber from Associated Coffee & Water Service, San Leandro, Calif.
Coffee certification returns
Coffee service providers interested in brewing the best possible coffee will want to register for the Quality Coffee Certification Program (QCCP). The brewing fundamentals workshop will be held on Tuesday, and coffee fundamentals will be held on Wednesday. Participants will hear industry veteran Mike Tompkins of Coffee Products Associates share his coffee expertise and knowledge.
Following the Coffee & Water Service Operator Symposium is another new education session, “Finding your profit leaks” by Fred Parrish, president of Profit Experts. As an added bonus, attendees will receive a memory stick loaded with formatted spreadsheets that will allow them to track sales and inventory.
OneShow attendees should also know that this year’s Coffee, Tea & Water Service Pavilion is already bigger than ever, with a host of resources designed to help service providers in this area with every aspect of their business.
Mayor Rudy Guiliani To speak
On Thursday, former New York Mayor Rudy Guiliani will open the day with an inspiring presentation, “Principled leadership: In the face of change and crisis,” right on the show floor at Center Stage.
Also on Thursday, be sure to gather at Center Stage at 4:30 p.m. to help celebrate the 2011 NAMA Industry Award winners who will be recognized for professional achievements in our industry.
Michigan State University basketball Coach Tom Izzo will host the awards ceremony.
This year’s 2011 industry award winners include:
- Industry Person of the Year: Michael Kasavana, Ph.D., NCE5, Michigan State University, East Lansing, Mich.;
- Vending Operator of the Year: Craig Kushner, Monumental Vending, Beltsville, Md.
- Coffee Operator of the Year: Howard Chapman, NCE, CCS, Royal Cup, Birmingham, Ala.;
- Coffee Allied Member of the Year: Tim Cleland, Gavina Gourmet Coffee, Los Angeles, Calif.;
- Vending Allied Member of the Year: Steve Richardson, DeMitri Chesapeake Sales, Chase, Md.
Throughout the show, operators will also want to check in on the “operator perspectives” sessions, designed as a new way to facilitate operator-to-operator discussions. Each day at Center Stage on the show floor, operators will lead discussions on key topics such as loss prevention, profitability, coffee, technology, cashless and unattended retail markets. Conversations will take place in front of Center Stage, and will provide an opportunity for attendees to share best practices, solutions and ideas with each other.
Finally, each day’s opening session has been created to match the events of the day, which is why Friday opens with a humorous perspective on what’s happening on Capitol Hill with the nationally acclaimed political satire troupe, The Capitol Steps.
For more information, visit www.vending.org.