A must: a technology leader
One of the most important roles of all when introducing pre-kitting and dynamic scheduling is that of “technology leader.” This is not an established role in many vending companies, and it can be assumed by a number of different positions. But according to some observers, it’s the most important role of all for companies transitioning to DEX-based management.
“Unless you have one person solely responsible for ensuring the success of this implementation, it’s not going to work,” said MEI’s Lester.
Lester noted that at D&R Canteen in Rochester, Minn. the technology champion emerged from the service department in Stuart Riemann. As the technology provider, Lester was delighted when someone at the company assumed that role.
“Every day they don’t invest in technology, they have a rapidly declining asset,” Whennen said.